A question before you buy, something unclear, or something broken? Send it and a person answers.
No form that goes nowhere. No chat widget stalling you with articles. If we cannot help, we will say so.
Send a message
Three fields. Tell us what you did, what you expected, and what happened instead.
Prefer your own mail client, or the form is not cooperating? Write to support@part-timequant.com and it reaches the same place. If the form ever tells you it is not wired up, that is the honest answer rather than a swallowed message — the delivery provider is one of the last things being connected before launch, and the form says so instead of pretending to send.
What to expect
Written down so you can hold us to it.
A person reads every message
There is no ticket robot in front of us on this form. It is a small operation, which is the honest reason the next line exists.
Usually a day, sometimes two
We answer in the order messages arrive, on UK working days. If something is genuinely broken and you say so, it jumps the queue.
Questions before you buy get plain answers
Including "no", and including "the thing you are asking about is not finished yet". We would rather lose the sale than explain it afterwards.
Bug reports go onto the build list
With your email attached, so you get the fix note when it lands rather than having to check back.
No drip sequence afterwards
You wrote to us; that is not a subscription. We send service email only, and marketing email only if you separately ask for it.
Do not send anything sensitive
Never send a broker key, an API secret or a password — not to this form, not to support chat, not to anyone. We do not need them and we will not ask.
Your question may already be answered
The FAQ covers the product, the maths, execution, the connector, billing, security and the regulatory position. How it works walks the whole route from payment to armed. Neither needs an account to read.